Delete from the app
Open your IRRIVO profile, choose Privacy and data, and select Delete my IRRIVO account. Read the confirmation and confirm only when you are ready to proceed.
The current in-app flow requires organizations you own to be deleted first. Organization deletion affects other members and records, so do not delete an organization only to work around an account problem. Contact support if you need help resolving ownership or completing a deletion request.
Request deletion without the app
Email [email protected] with the subject “IRRIVO account deletion”. Use the email linked to your account if possible, and tell us whether you want the entire account deleted or have a more specific data request. You do not need to reinstall the app to email a request.
We may ask for reasonable information to verify ownership. Never email your password, payment-card security code or unrelated identity documents. Requests are handled by Watchmore Studios in Ghana.
What happens to your information
Account deletion removes your sign-in account and personal account records handled by the deletion process, including linked membership and notification information. Organization-controlled workplace records, financial records or information that must be retained for a specific legal or security reason may require separate handling.
We will explain any retained categories, the reason for retention and the applicable period when responding to your request. Retained information must not be used for unrelated purposes. Backup removal may occur separately from deletion of live records.
Cancel a subscription separately
Before closing an account with a paid plan, review your billing arrangements. Deleting an account or uninstalling IRRIVO does not cancel an Apple or Google subscription. Use your Apple account or Google Play subscription settings to stop renewal. Contact [email protected] for help with web billing.