Delete from the app
Open your IRRIVO profile, choose Privacy and data, and select Delete my IRRIVO account. Read the confirmation and confirm only when you are ready to proceed.
The current in-app flow requires organizations you own to be deleted first. Organization deletion affects other members and records, so do not delete an organization only to work around an account problem. Contact support if you need help resolving ownership or completing a deletion request.
Request deletion without the app
Email irrivoapp@gmail.com with the subject “IRRIVO account deletion”. Use the email linked to your account if possible, and tell us whether you want the entire account deleted or have a more specific data request. You do not need to reinstall the app to email a request.
We may ask for reasonable information to verify ownership. Never email your password, payment-card security code or unrelated identity documents. Requests are handled by Watchmore Studios in Ghana.
What happens to your information
Account deletion removes your sign-in account and personal account records handled by the deletion process, including linked membership and notification information. Organization-controlled workplace records, financial records or information that must be retained for a specific legal or security reason may require separate handling.
We will explain any retained categories, the reason for retention and the applicable period when responding to your request. Retained information must not be used for unrelated purposes. Backup removal may occur separately from deletion of live records.
Paid access and account deletion
Current monthly website payments do not automatically renew. Deleting your account or uninstalling IRRIVO does not automatically request a refund, and billing records may be retained for applicable legal or security reasons as described in the privacy policy. If you have a previous recurring billing arrangement, contact irrivoapp@gmail.com before closing your account for help resolving it.